Re: Google Chrome not working with WebHelp ?

[Tony Chung <tonyc -at- tonychung -dot- ca>]

On 6/10/10, McLauchlan, Kevin <Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:
> Chrome works for everything else, and WebHelp isn't working,
> so it must be the WebHelp that's busted.


Technically, it doesn't matter where in the chain the help is busted.
Current web sites test for feature-compliance, not browser versions,
and provide either a nicely degraded option or a warning message to
use a compatible browser. You could provide a list that have already
been tested and works.

The benefit of this advice proffered directly within the page/help
system itself is that it provides the user with proper direction
rather than just crapping out. While it's true the user could look at
the readme file, odds are they won't. Prideful users will fight the
webhelp issue thinking it's their problem to fix.

But that said, I don't know how easy it would be to implement this
system in a webhelp file. I just know how I'd choose to address the
problem.

-T
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