RE: Google Chrome not working with WebHelp ?

["McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>]

Well, I have a smaller proportion of really dumb users.  :-)

I do see your point for any product that's delivered in the 
next little while, while people have the broken Chrome AND 
are just receiving products with WebHelp for the first time. 
Chrome works for everything else, and WebHelp isn't working, 
so it must be the WebHelp that's busted.

However, from my perspective, we have far more units sold 
and deployed in the field than we're likely to sell in the 
next week or three.   I don't know what proportion of those 
existing users would be Chrome users, but I daresay that most of them 
(being engineers and technicians and software developers mostly) 
are bright enough to figure out that, if our WebHelp worked 
last week/month/year, and it only went funny after the Google 
Chrome update... then probably it's something about Chrome 
that has changed. 

> -----Original Message-----
> From: Bill Swallow [mailto:techcommdood -at- gmail -dot- com] 
> Sent: Thursday, June 10, 2010 9:45 AM
> To: McLauchlan, Kevin
> Cc: Leonard C. Porrello; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: Google Chrome not working with WebHelp ?
> 
> Just a matter of perspective, really. To users, the Help will be
> broken. That's what they'll see.
> 
> On Thu, Jun 10, 2010 at 9:29 AM, McLauchlan, Kevin
> <Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:
> > I disagree.
> >
> > CHROME is broken for WebHelp users...
> >
> > WebHelp has been around longer than Chrome has.
> 
> -- 
> Bill Swallow
> 
> Twitter: @techcommdood
> Blog: http://techcommdood.com
> LinkedIn: http://www.linkedin.com/in/techcommdood
> 
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