Re: OK, I shut down the computer...

[Phil <philstokes03 -at- googlemail -dot- com>]

There are only two logical solutions to your problem.

Either start with something like this:



"Before you begin, you will need to make a record of the following instructions..."


Or tell the user to copy down the local or web-based location of the file and go to it when the computer restarts:


"1. In order to complete this task, you will need to shut down your computer. When your computer restarts go to

{file address/web address}

Make a copy of this {file location/web address} now...

2. If you have  made a copy of the file location/web address, shut down your computer now." 


Best

Phil



On 28 Apr 2011, at 22:28, voxwoman wrote:

> step 1: get paper and pencil and write down all these instructions... OR
> connect to the Internet using a different computer than the one you will be
> working on.
> 
> 
> 
> On Thu, Apr 28, 2011 at 11:26 AM, John Posada <jposada99 -at- gmail -dot- com> wrote:
> 
>> Hi, guys...
>> 
>> I write online support instructions that are targeted toward consumers
>> who subscribe to our VoIP phone service. Our target audeience is
>> anyone who has phone service as long as they have an ISP with a 3rd
>> grade reading level on up.
>> 
>> I'm writing some online installation instructions on how to install
>> our device that connects to the Internet.  it has 10 steps.
>> 
>> The first required step is:
>> 
>> 1) Shut down your computer.
>> 
>> Anyone not see the problem with anything in step 2?
>> 
>> Anyone have any suggestions?
>> 
>> BTW...the instructions also come on a printed quickstart guide that
>> comes with the device. My instructions are for those who lost it, and
>> BTW...telling them to print the instructions isn't an option...we've
>> found that 1) many users don't have printers, 2), if we tell them to
>> print, we then have to support printing issues, which we don't do, and
>> 3) The purpose of this instruction is call deflection (very common in
>> this industry segment) and printing support calls would increase
>> calls.
>> 
>> --
>> John Posada
>> http://jposada.zenfolio.com/
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
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> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
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Phil Stokes BA MA TESOLcert 
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