Re: OK, I shut down the computer...

[voxwoman <voxwoman -at- gmail -dot- com>]

step 1: get paper and pencil and write down all these instructions... OR
connect to the Internet using a different computer than the one you will be
working on.



On Thu, Apr 28, 2011 at 11:26 AM, John Posada <jposada99 -at- gmail -dot- com> wrote:

> Hi, guys...
>
> I write online support instructions that are targeted toward consumers
> who subscribe to our VoIP phone service. Our target audeience is
> anyone who has phone service as long as they have an ISP with a 3rd
> grade reading level on up.
>
> I'm writing some online installation instructions on how to install
> our device that connects to the Internet.  it has 10 steps.
>
> The first required step is:
>
> 1) Shut down your computer.
>
> Anyone not see the problem with anything in step 2?
>
> Anyone have any suggestions?
>
> BTW...the instructions also come on a printed quickstart guide that
> comes with the device. My instructions are for those who lost it, and
> BTW...telling them to print the instructions isn't an option...we've
> found that 1) many users don't have printers, 2), if we tell them to
> print, we then have to support printing issues, which we don't do, and
> 3) The purpose of this instruction is call deflection (very common in
> this industry segment) and printing support calls would increase
> calls.
>
> --
> John Posada
> http://jposada.zenfolio.com/
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