Re: OK, I shut down the computer...

[Pro TechWriter <pro -dot- techwriter -at- gmail -dot- com>]

Step 1. Print these instructions.

;-)

PT

On Thu, Apr 28, 2011 at 10:28 AM, voxwoman <voxwoman -at- gmail -dot- com> wrote:

> step 1: get paper and pencil and write down all these instructions... OR
> connect to the Internet using a different computer than the one you will be
> working on.
>
>
>
> On Thu, Apr 28, 2011 at 11:26 AM, John Posada <jposada99 -at- gmail -dot- com> wrote:
>
> > Hi, guys...
> >
> > I write online support instructions that are targeted toward consumers
> > who subscribe to our VoIP phone service. Our target audeience is
> > anyone who has phone service as long as they have an ISP with a 3rd
> > grade reading level on up.
> >
> > I'm writing some online installation instructions on how to install
> > our device that connects to the Internet.  it has 10 steps.
> >
> > The first required step is:
> >
> > 1) Shut down your computer.
> >
> > Anyone not see the problem with anything in step 2?
> >
> > Anyone have any suggestions?
> >
> > BTW...the instructions also come on a printed quickstart guide that
> > comes with the device. My instructions are for those who lost it, and
> > BTW...telling them to print the instructions isn't an option...we've
> > found that 1) many users don't have printers, 2), if we tell them to
> > print, we then have to support printing issues, which we don't do, and
> > 3) The purpose of this instruction is call deflection (very common in
> > this industry segment) and printing support calls would increase
> > calls.
> >
> > --
> > John Posada
> > http://jposada.zenfolio.com/
> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> >
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