RE: how much slack in "Factory Reset"

Subject: RE: how much slack in "Factory Reset"
From: "Combs, Richard" <richard -dot- combs -at- Polycom -dot- com>
To: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 2 Jun 2010 12:18:57 -0700

McLauchlan, Kevin wrote:

> If a command for a piece of electronic/computer equipment says:
> "Factory Reset", do you assume that it clears some stuff and
> revokes some stuff and puts the equipment in a condition that's
> suitable for a new user, starting "fresh" to configure and begin
> using?
> OR, do you assume that it wipes out literally anything that was
> not "as shipped from factory", including rolling back firmware,
> removing any capability updates (that you might have purchased
> for good money...), and generally leaves no trace that the
> item has had a life of any sort since it first left the factory...??

I wouldn't assume anything on a matter of such import. Instead, I'd expect to find a brief explanation -- similar to the ones you stated above, and preferably in the UI so that I don't have to search the online help or dig out a manual.

> For the first scenario (first paragraph, above) what might be
> a better term than "Factory Reset".

"Restore Default Configuration" -- with that brief explanation below.

IMHO, of course. :-)

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
rgcombs AT gmailDOTcom


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how much slack in "Factory Reset": From: McLauchlan, Kevin

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