Re: how much slack in "Factory Reset"

[Steven Gaghan <sgaghan12 -at- gmail -dot- com>]

Hi Kevin,

First Answer
I would assume the second scenario - "Factory Reset", to me, means the
equipment is put in the same condition it was when it left the factory.

Second Answer
"Customer Refresh"

That's my two cents.

Steve

On Wed, Jun 2, 2010 at 2:49 PM, McLauchlan, Kevin <
Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:

> Hey gang, please weigh in...
>
> FIRST QUESTION
> If a command for a piece of electronic/computer equipment says:
> "Factory Reset", do you assume that it clears some stuff and
> revokes some stuff and puts the equipment in a condition that's
> suitable for a new user, starting "fresh" to configure and begin
> using?
>
> OR, do you assume that it wipes out literally anything that was
> not "as shipped from factory", including rolling back firmware,
> removing any capability updates (that you might have purchased
> for good money...), and generally leaves no trace that the
> item has had a life of any sort since it first left the factory...??
>
> SECOND QUESTION
> For the first scenario (first paragraph, above) what might be
> a better term than "Factory Reset".
>
> Yes, thanks, I'm having an argument with someone. How did you know?  :-)
>
>
> Kevin McLauchlan
> Senior Technical Writer
> SafeNet, Inc.
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