RE: Accessing documentation when all the tools are from a single vendor

["Pinkham, Jim" <Jim -dot- Pinkham -at- voith -dot- com>]

And right up to that Chrome paragraph, we knew it had to be the Dell
machine that was the issue :)

Just kidding, folks.

Hmmm....I'm a big fan of Google products, but really like Firefox and so
haven't yet tried Chrome. IE something is our corporate standard, but I
avoid it wherever possible these days -- took that browser so long to
catch up to the best of its rivals, if it really has. I did upgrade to
IE 8 a few months ago for web testing purposes. Even though, as I said,
IE is our corporate standard, I seem to recall someone in IT having a
near conniption when I went to 8.

Jim 

-----Original Message-----
From: techwr-l-bounces+jim -dot- pinkham=voith -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+jim -dot- pinkham=voith -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of McLauchlan, Kevin
Sent: Wednesday, December 30, 2009 2:37 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Accessing documentation when all the tools are from a single
vendor

This doesn't really qualify as irony, but I'm not sure how to categorize
it, other than wryly amusing.

Let's say you have tons of documents on your corporate intranet, created
in Word.

Let's say you have them on a network that is largely MS Windows servers.

Let's say that they are organized and made available via SharePoint
(from guess who).

Let's say that everybody using SharePoint on that network is doing so
from a Windows desktop, specifically the well-aged, but not abandoned,
Windows XP Pro. 

Let's say that everybody using a company machine on that network gets
Internet Explorer as their default browser (until/unless they
deliberately change to a different browser).

Let's further observe that when I, on a fairly generic Dell corporate
machine with XP Pro X64, use IE 8 to track down a market requirements
document in SharePoint and double-click the link to open/download that
Word document... IE crashes. Every time. ("Internet Explorer has
encountered a problem and needs to close. We are sorry for the
inconvenience.")

And finally, let's all chuckle as I fire up the Chrome browser, browse
to the same Word document, double-click it's link in SharePoint, and
have it on my desktop in seconds. (In OpenOffice... but that's another
story.)

To sum that up, Google's Chrome browser works at least 100% better than
Microsoft's Internet Explorer on a business PC running a Microsoft OS,
connecting over a Microsoft network to Microsoft servers via a Microsoft
enterprise application to pick up a Microsoft Word document.

Laugh?  Or cry?  You be the judge.

Oh. Did I dis anybody? As near as I can see, I presented some annoying
but verifiable facts (repeated the test with the identical results this
very minute).   Oi.


Kevin McLauchlan
Senior Technical Writer
SafeNet, Inc.
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Are you looking for one documentation tool that does it all? Author, 
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Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
http://www.doctohelp.com/ 

Help & Manual 5: The all-in-one help authoring tool. True single- sourcing -- 
generate 8 different formats and as many different versions as you need 
from just one project. Fast and intuitive.  http://www.helpandmanual.com/

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