Re: The audience doesn't know what it needs was: RE: What is "wellWritten"?

["Kevin Amery" <kevindamery -at- gmail -dot- com>]

On 5/16/07, Gene Kim-Eng <techwr -at- genek -dot- com> wrote:
I don't know
> how low the level of knowledge of the average SW
> user is, not being in that business, but for the products
> I've worked on, when I encounter people who express
> the view that the users don't know what they want or
> need, it usually just turns out that the the users have a
> pretty good idea what they want and need and the
> people who think they don't are developers and/or
> product managers who have simply not taken the time
> to find out.
>
>

I once worked in a company that went one step further than that. When
numerous customers *asked* support if a given feature could be
developed, if the PM didn't like that feature he'd say the customers
were wrong or "aren't really our customers" (despite the fact they'd
paid good money for the product).

And yes, it ended ugly.

-- 
Until next time...

Kevin Amery
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include support for Windows Vista & 2007 
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

Now shipping: Help &amp; Manual 4 with RoboHelp(r) import! New editor,
full Unicode support. Create help files, web-based help and PDF in up
to 106 languages with Help &amp; Manual: http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info.