Re: The audience doesn't know what it needs was: RE: What is "wellWritten"?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

But they often do specialize in whatever work the 
other tools are supposed to support.  I don't know
how low the level of knowledge of the average SW
user is, not being in that business, but for the products
I've worked on, when I encounter people who express
the view that the users don't know what they want or
need, it usually just turns out that the the users have a 
pretty good idea what they want and need and the
people who think they don't are developers and/or
product managers who have simply not taken the time
to find out.  Thankfully, I have yet to encounter a
technical writer who doesn't at least *want* to find
out, even if the company is not terribly supportive of
the idea.

Gene Kim-Eng


----- Original Message ----- 
From: "Chris Borokowski" <athloi -at- yahoo -dot- com>
> I'd call that question a confused recursion because
> users of other tools do not specialize in writing
> about tools. 



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