Re: What is "well Written"?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

I have never had the experience of customers/user not knowing what
they wanted or needed from a product or its documentation.  I *have* 
had the experience of trying to document a product and discovering 
that its developers had never taken the time to find out what their 
intended customers/users wanted and needed.  This does not surprise
me at all, because if I put on my user/customer hat I cannot think of
a single instance when I bought something without knowing what I 
wanted from it, and *can* think of numerous instances when it
became apparent to me that whoever had made the #$%^& thing
hadn't made much of an effort to find out.

Gene Kim-Eng


----- Original Message ----- 
> It solved two issues for me; the question of whether what is being
> produced is good, and to discount the oft-repeated chant "Know they
> audience" because most times, the audience doesn't know what it needs
> and you can only figure this out through continued testing and
> improvement modifications.

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