RE: MadCap Nightmare

Subject: RE: MadCap Nightmare
From: "Donald H. White" <trlbldr -at- comcast -dot- net>
To: "'John Cook'" <john -dot- cook -at- gmail -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 10 Aug 2006 17:43:42 -0400

Well, I was born in 1952 and, yes, I did believe in Santa. Hell, I still
believe in Santa. I gave up on the Tooth Fairy, however.

When someone has a problem with something I've done and when they don't
approach me directly, and when I find out about the complaint and the
second-hand nature of the communication ... Yes, I do feel snubbed.

So what?

I do what we all do: we cope by going out, researching the problem, and
fixing it. What else would we do? Sit still and pout because someone hurt
our feelings by not coming to us directly?

The main point is that a product should work. It should do what it's meant
to do in the manner advertised. If it doesn't and a customer is disgruntled,
it's not the customer's fault.

I'm a technical writer & editor. My job is not to protect MadCap or Adobe or
Microsoft or any other vendor. I have enough to protect myself and my
business. If the product doesn't work, the onus is really and legitimately
on the producer.

Before we carry this any further, let's just agree that we disagree and let
it lie. As I've written elsewhere, my intent is not to convert anyone to my
own firmly-held opinion.


Donald H. White
Sr. Technical Writer/Editor
James River Technical Communications LLC
dwhite -at- jrtcllc -dot- com


WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!

Easily create HTML or Microsoft Word content and convert to any popular Help file format or printed documentation. Learn more at

You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit for more resources and info.


Re: MadCap Nightmare: From: John Cook

Previous by Author: RE: MadCap Nightmare
Next by Author: RE: Reality Check
Previous by Thread: Re: MadCap Nightmare
Next by Thread: Re: MadCap Nightmare

What this post helpful? Share it with friends and colleagues:

Sponsored Ads