Re: MadCap Nightmare

Subject: Re: MadCap Nightmare
From: "John Cook" <john -dot- cook -at- gmail -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 10 Aug 2006 15:28:39 -0500

On 8/10/06, Donald H. White <trlbldr -at- comcast -dot- net> wrote:

Actually, I was brought up with the idea that the customer is always right,
even if he's wrong.

Were you also brought up to believe in Santa? Did you later modify
your belief based on a better handle on a wider reality? I don't mean
to be snarky, however, that's not a very helpful aphorism in this
case, where the customer hasn't apparently contacted the vendor.

All that misses my primary point--how would you respond if someone had
a complaint about something you had developed but didn't approach you
directly, instead posting the problem anonymously to a large
professional community?

John Cook
Technical Writer / Help Author
john dot cook at gmail dot com

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Re: MadCap Nightmare: From: John Cook
RE: MadCap Nightmare: From: Donald H. White

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