RE: MadCap Nightmare

["Donald H. White" <trlbldr -at- comcast -dot- net>]

Actually, I was brought up with the idea that the customer is always right,
even if he's wrong.

Point of order, please: the situation originally described does not fit into
a scenario such as you described (use of a product with a help file that
does not help a user). If that were the case, I could descend into (gasp!)
hyperbole and say that few Help systems actually give users much help.

Again, that would be unsupportable hyperbole. And, not relevant to the issue
at foot.

Oh, and I made no sweeping conclusion. I did, however, make an observation.
May be the same thing, may be not.

Donald H. White
Sr. Technical Writer/Editor
James River Technical Communications LLC
804.795.2914
dwhite -at- jrtcllc -dot- com
www.jrtcllc.com



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