Re: ISO 9000

[Anthony Markatos <tonymar -at- HOTMAIL -dot- COM>]

Hani:

The essence of an effective ISO 9000 effort is for the company to define
(document) their procedures and then conduct future business according
to defined procedure.

However, implementing ISO is very difficult.  Most people within an
organization define their worth based upon how much "inside" knowledge
they feel they have about how things are done.  So knowledge of
procedure is turf.  And people will fiercely defend "their" turf - they
will attack anyone who trys to learn procedure that they feel they alone
know.

As the result of the above, most ISO 9000 efforts are really just
meaningless "paper-chase" efforts.  The primary purpose of which is for
the company to be able to claim that they are ISO 9000 certified and
therefore get big-buck contracts for which certification is a
prerequisite.  Actually, most managers know this at the onset of the
project.  And the seek out ISO 9000 project members who are at root
"paper-chasers".

Tony Markatos
(tonymar -at- hotmail -dot- com)


Hani Badawi wrote:


>Hi all,
>
>To anyone who was/is involved in ISO 9000 certification:  how long has
>this process taken your company?  Any major obstacles you ran into?
>overall, do you think it was worth the time, effort and resources?
>
>Your responses are greatly appreciated.  Thank you very much.
>
>______________________________________________________
>

>


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