Re: Certification Redux

Subject: Re: Certification Redux
From: "Walker, Arlen P" <Arlen -dot- P -dot- Walker -at- JCI -dot- COM>
Date: Tue, 17 Jun 1997 14:11:44 -0500

Hold it! Slow this merry-go-round, down, boss.

Chris said:
So, Bill--
Is it your contention then that outside the determination of a
certification board, there is no valid or relevant determination of
quality in technical communication or technical communicators?

To which Bill replied:
Absolutely not. Every form of performance is valuable. The question
is, who is qualified to judge that performance? People can't just
take your word for it. The judgment of employers and customers is
problematic also, as I have already indicated. They may or may not be
qualified to judge.

I'm sorry, but I think I just got whiplash on that last turn. Bill started
out by saying "No," but didn't the rest of the answer (by pointing out the
uncertainty of their judgement) say "Yes?" Or am I just dizzy?

I've another question here, too. If the customer isn't qualified to judge
the quality of the operator's manual for his new combination forklift and
front end loader, how is it that someone who's never *seen* one of them
critters is?

Have fun,
Arlen
Chief Managing Director In Charge, Department of Redundancy Department
DNRC 224

Arlen -dot- P -dot- Walker -at- JCI -dot- Com
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