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> Bottom line; good organizations and good employees don't need to
> be "trained" and bad ones can't be taught. Deming himself refused
> to deal with any organization whose CEO wouldn't attend, which
> eliminated many hopeless companies.
Ray, you've hit the nail on the head. IMHO quality programs try to patch
the work of the few "bad ones". I'm not sure they are worth the effort or
the cost of alienating the "good ones".
Regards,
Marc
M_a_r_c_ A. _S_a_n_t_a_c_r_o_c_e_________________________
Technical Writer/Trainer
TRW Financial Systems, Inc.
300 Lakeside Dr.
Oakland, CA 94612-3540
santa -at- tfs -dot- com santacroce -at- aol -dot- com
"Better to be judged by twelve, than carried by six"
