Computer Manuals That Are Good Enough

Subject: Computer Manuals That Are Good Enough
Date: Tue, 22 Feb 1994 15:36:48 -0700

Dear People,

I work in an end user support group and we are looking for design and
organization models for our software documentation. Are there any examples
from the mass market PC software vendors that bear imitation?

Please keep in mind (to avoid starting a flame war) that I'm not looking
for the "best" example of a user manual ... merely examples which _most_
tech writers would consider "good enough". I'm restricting the request to
mass market so I have some chance of actually finding a copy of the docs to
examine! Often the docs for a particular application (or version of
application) are well done while the rest of a company's product line
suffers from poor documentation. If you have favourites, please pass them

I will summarize the recommendations to the list if direct e-mail traffic
to me warrants.


* James S. McCormick, Supervisor, End User Computing CI$: 72621,1554 *
* Information Systems, Mount Royal College VOX (403)240-6574 *
* Calgary, Alberta, CANADA, T3E 6K6 FAX (403)240-6709 *

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