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I came across this sentence in an article about end-user
documentation in *Information and Management* 24(1993): 150:
[The growth of end-use computing encourages] "improving the
development and maintenance costs to end-user tool manuals and
application oriented documentation for improved user
understanding."
The writers (Torkzadeh and Doll) include "end-user tool manuals"
as one component of user support in an end-user computing
environment. But they do not define an end-user tool manual.
My question: What's an end-user tool manual? How is it
distinguished from application oriented documentation?
Can someone on this list enlighten me? Thanks.
Thomas Barker (in%dittb -at- ttacs -dot- ttu -dot- edu)
Technical Communication Program
Texas Tech University
