TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
We use Atlassian tools internally, so when we left Zendesk, we picked up
Jira Service Desk. Integrates with our internal Jira system for bug/task
tracking and with a Confluence KB. It's got some quirks (like they all do),
but meets our needs. (I helped set it up nearly two years ago, but turned
over agent access to the tech support team, so my only touchpoint at this
point is the KB, except when a customer ticket turns into a doc issue.)
FWIW,
Sharon
sharon -dot- metzger -at- gmail -dot- com
On Tue, Jan 9, 2018 at 10:46 AM, Cardimon, Craig <ccardimon -at- m-s-g -dot- com>
wrote:
> You could try Freshdesk, Nina. That's what my company uses. That contains
> the knowledge base I built and maintain.
>
> Here's the web address:
>
>https://freshdesk.com/
>
> Craig
>
>
>
> -----Original Message-----
> From: techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com [mailto:
> techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of
> Nina Rogers
> Sent: Tuesday, January 09, 2018 10:45 AM
> To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
> Subject: Help Desks
>
> Hello! One of my jobs is to manage/maintain our company's Help Desk. We're
> currently using Zendesk but are looking at different vendors. I'm wondering
> if anyone out there in Techwhirl-land has suggestions/recommendations for
> Help Desks (ticketing system and help desk/KB) they are using or have used
> in the past. Thanks!
>
> Nina Rogers
> Content Manager
> Galaxy Digital
>http://galaxydigital.com
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Visit TechWhirl for the latest on content technology, content strategy and
> content development | http://techwhirl.com
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> You are currently subscribed to TECHWR-L as ccardimon -at- m-s-g -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
>http://www.techwhirl.com/email-discussion-groups/ for more resources and
> info.
>
> Looking for articles on Technical Communications? Head over to our online
> magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions? Search our public
> email archives @ http://techwr-l.com/archives
> Information contained in this e-mail transmission is privileged and
> confidential. If you are not the intended recipient of this email, do not
> read, distribute or reproduce this transmission (including any
> attachments). If you have received this e-mail in error, please immediately
> notify the sender by telephone or email reply.
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Visit TechWhirl for the latest on content technology, content strategy and
> content development | http://techwhirl.com
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> You are currently subscribed to TECHWR-L as sharon -dot- metzger -at- gmail -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
>http://www.techwhirl.com/email-discussion-groups/ for more resources and
> info.
>
> Looking for articles on Technical Communications? Head over to our online
> magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions? Search our public
> email archives @ http://techwr-l.com/archives
>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com
