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Subject:RE: "INSTRUCTIONS NOT INCLUDED" From:Lynne Wright <Lynne -dot- Wright -at- tiburoninc -dot- com> To:John Allred <john2 -at- allrednet -dot- com>, Rick Quatro <rick -at- rickquatro -dot- com> Date:Wed, 14 Jan 2015 20:47:01 +0000
The thing with electronics is that they become obsolete so fast, I can see how, from a manufacturer's perspective, it almost doesn't make sense to put much effort into the documentation, and leave it to the online community to do the job for them.
The disposability factor also means that old-fashioned notions of quality and service, etc. = loyalty don't have much relevance. Look at how people are constantly changing their smart phones...they'll go with whichever brand they can get the best deal on, or that catches their fancy.
-----Original Message-----
From: techwr-l-bounces+lynne -dot- wright=tiburoninc -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+lynne -dot- wright=tiburoninc -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of John Allred
Sent: January-14-15 3:29 PM
To: Rick Quatro
Cc: <techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: Re: "INSTRUCTIONS NOT INCLUDED"
Let me ask a question. Given the values frequently expressed among this group, how many of you, were you in the position to do so, would insist on above-average to excellent documentation, even with a hit to profit, for the sake of reputation?
Doesn't a reputation for quality and customer service ensure greater customer loyalty? Or am I merely remembering a long-lost past?
John
> On Jan 14, 2015, at 1:50 PM, Rick Quatro <rick -at- rickquatro -dot- com> wrote:
>
> I agree that companies should provide detailed documentation. However,
> it probably has more to do with what the market requires. How many
> people use the quality of documentation when deciding what phone to
> buy? Or appliance, etc.?
>
>
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