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Subject:Re: "INSTRUCTIONS NOT INCLUDED" From:John Allred <john2 -at- allrednet -dot- com> To:Rick Quatro <rick -at- rickquatro -dot- com> Date:Wed, 14 Jan 2015 14:29:13 -0600
Let me ask a question. Given the values frequently expressed among this group, how many of you, were you in the position to do so, would insist on above-average to excellent documentation, even with a hit to profit, for the sake of reputation?
Doesn't a reputation for quality and customer service ensure greater customer loyalty? Or am I merely remembering a long-lost past?
> On Jan 14, 2015, at 1:50 PM, Rick Quatro <rick -at- rickquatro -dot- com> wrote:
> I agree that companies should provide detailed documentation. However, it
> probably has more to do with what the market requires. How many people use
> the quality of documentation when deciding what phone to buy? Or appliance,
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