Uninstall Instructions for Consumer-level Readers

Subject: Uninstall Instructions for Consumer-level Readers
From: John Posada <jposada99 -at- gmail -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 23 Jun 2011 16:42:24 -0400

Hi, guys...just looking for opinions on how some of you may be approaching this.

I'm writing a short piece for our external knowledgebase that is used
by our customers. They are not techy...anyone with phone service could
be a customer.

The article is to uninstall a small application that we no longer
support, and therefore are advising them to uninstall it.

The issue is, we expect that some of the people may be
computer-novices and the instructions for different Windows OSs for
uninstalling are pretty different. For instance, Windows 7 doesn't
have a Start button.

Just curious, how do you address this?

John Posada

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