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Custom docs for every platform you are supporting. Show a focused
screen grab of every step on every platform, so if they don't know
which flavor of Windows they're running they can identify it by what
they click (Start vs. the orby thingy, for example). Walk them thru
every step, including the security prompts.
On Thu, Jun 23, 2011 at 4:42 PM, John Posada <jposada99 -at- gmail -dot- com> wrote:
> Hi, guys...just looking for opinions on how some of you may be approaching this.
> I'm writing a short piece for our external knowledgebase that is used
> by our customers. They are not techy...anyone with phone service could
> be a customer.
> The article is to uninstall a small application that we no longer
> support, and therefore are advising them to uninstall it.
> The issue is, we expect that some of the people may be
> computer-novices and the instructions for different Windows OSs for
> uninstalling are pretty different. For instance, Windows 7 doesn't
> have a Start button.
> Just curious, how do you address this?
> John Posada
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