TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Paper vs. Electronic From:"Dana Worley" <dana -at- campbellsci -dot- com> To:<techwr-l -at- lists -dot- techwr-l -dot- com> Date:Thu, 07 Oct 2010 09:04:55 -0600
We send a hard copy manual only if the user requests it. We've been doing
this for about two years (I think... maybe three...maybe four :)
With each order, we ship a "Resource CD". It contains all the manuals of all
our products with a fairly decent front-end for navigation. In addition, all
manuals are available for download from our web site. For the few software
products we sell, the manual is installed with the product.
We've had few complaints AFAIK and very few people request the hard-
On Wednesday, October 06, 2010, Richard Melanson wrote:
> I am about to recommend to my company to stop sending BOTH paper
> copies and CDs of our documentation with each piece of equipment
> shipped. May I ask how many others ship only electronic copies, thank
> you very much.
Software Product Manager/Manager, Software Support Group
Campbell Scientific, Inc.
Microsoft MVP, Windows Help
Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days. http://www.doctohelp.com
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-