Re: Paper vs. Electronic

Subject: Re: Paper vs. Electronic
From: "Dana Worley" <dana -at- campbellsci -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 07 Oct 2010 09:04:55 -0600

We send a hard copy manual only if the user requests it. We've been doing
this for about two years (I think... maybe three...maybe four :)

With each order, we ship a "Resource CD". It contains all the manuals of all
our products with a fairly decent front-end for navigation. In addition, all
manuals are available for download from our web site. For the few software
products we sell, the manual is installed with the product.

We've had few complaints AFAIK and very few people request the hard-
copy manual.

Dana W.

On Wednesday, October 06, 2010, Richard Melanson wrote:

> I am about to recommend to my company to stop sending BOTH paper
> copies and CDs of our documentation with each piece of equipment
> shipped. May I ask how many others ship only electronic copies, thank
> you very much.

Dana Worley
Software Product Manager/Manager, Software Support Group
Campbell Scientific, Inc.
Microsoft MVP, Windows Help


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