Re: ISO better tools - Now Feedback

[Robert Lauriston <robert -at- lauriston -dot- com>]

On Thu, Dec 10, 2009 at 12:24 AM, Daniel Ng <kjng -at- gprotechnologies -dot- com> wrote:
> ... i believe Feedback works only with intranet published WebHelp type outputs. ...

MadCap Feedback also works with .chm:

"MadCap Feedback is a live Help reporting service ... not only for
Web-based Help (i.e., WebHelp and WebHelp Plus), but also for desktop
Help (i.e., HTML Help and DotNet Help)."

http://webhelp.madcapsoftware.com/flare5/Content/Feedback/About_MadCap_Feedback.htm

> ... i doubt anyone in the industry has made a tool to track or add comments to topics while you view them in HTML Help, PDF,DOC outputs. yet. ...

Those features have been around for a while. Microsoft's current
version is called "Customer Experience Improvement Program" (CEIP).
Shortly after you run Microsoft Office 2007 for the first time, it
will pop up an opt-in dialog.

http://www.microsoft.com/products/ceip/EN-US/default.mspx
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