Was: ISO better tools - Now Feedback

Subject: Was: ISO better tools - Now Feedback
From: Rick Stone <rstone75 -at- kc -dot- rr -dot- com>
To: Robert Lauriston <robert -at- lauriston -dot- com>, techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 09 Dec 2009 17:17:57 -0600

Hi all

Okay, it would be way cool if someone could please post something that
substantiates the use of feedback mechanisms such as how many views, etc.

I see these questions all the time across various fora. Company X
advertises that their tool Y is capable of tracking all this wonderful
feedback about how many times topic Z has been hit.

Can someone please advise how this helps me in the real world? Sure,
topic Z may be more popular than topic A. Does that make topic A more
valuable than topic C that seldom gets hit? Does it mean that topic C
becomes an eventual candidate for deletion and removal from the help
system? What about topic Z? Does it mean that you do something special
with it? Develop an FAQ that contains topic Z perhaps?

Or what about statistical reports that infer a user normally traverses a
path from topic Z to topic B to topic D before finally stopping at topic
L? How do you know topic L is really the topic that solved the issue and
not simply where everyone eventually concludes the help had nothing they
were looking for and they gave up?

These reports are great and all, but how do real world help authors use
them when the moment release 7.1 is made public management is pouncing
on you asking why documentation isn't yet complete for 7.2 or 8?

Cheers... Rick :)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Are you looking for one documentation tool that does it all? Author,
build, test, and publish your Help files with just one easy-to-use tool.
Try the latest Doc-To-Help 2009 v3 risk-free for 30-days at:
http://www.doctohelp.com/

Help & Manual 5: The all-in-one help authoring tool. True single- sourcing --
generate 8 different formats and as many different versions as you need
from just one project. Fast and intuitive. http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


Follow-Ups:

References:
in search for better tools: From: GILLIOTTE Valérie
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Sharon Burton
RE: in search for better tools: From: Combs, Richard
RE: in search for better tools: From: Kat Kuvinka
RE: in search for better tools: From: Sharon Burton
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Connie Giordano
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Dan Goldstein
Re: in search for better tools: From: Robert Lauriston

Previous by Author: RE: Bad Documentation and Linux
Next by Author: Re: CHMs, DFDs, and TGIF
Previous by Thread: Re: in search for better tools
Next by Thread: Re: Was: ISO better tools - Now Feedback


What this post helpful? Share it with friends and colleagues:


Sponsored Ads