RE: What are the latest tools

[Chris Borokowski <athloi -at- yahoo -dot- com>]

This is a good summary. Wikis are powerfully
internally because they're easy to use, but
externally, the same rules of documentation that
always apply are in effect. Data needs to be organized
and presented well, and cleaned up and consistency
checked. Failings in those areas are the biggest
problems I've seen with most customer service Wikis.

--- Gordon McLean <Gordon -dot- McLean -at- GrahamTechnology -dot- com>
wrote:

> A customer facing wiki could be a good thing too,
> but it's not a replacement
> and would probably need policed. Our internal wiki
> is for internal use only,
> nothing from it should leave without being
> sanitised, presuming it leaves
> the wiki at all.


User Interface design blog
http://user-advocacy.blogspot.com/
Code::Design::UI::Consulting
http://www.dionysius.com/


 
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