RE: QA plan help

["Dori Green" <dgreen -at- associatedbrands -dot- com>]

Susan Hogarth wrote:

What is the difference between a QA plan and a protocol?

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

>From Dictionary.com, definition #6:  Medicine/Medical. the plan for carrying
out a scientific study or a patient's treatment regimen.

Per the American Society for Quality, "Quality Assurance" is not the same as
"Quality Control" (Inspection and Test).  QC uses lots of test protocols
(because they sound more official and important than test plans, sheesh).

QA has a broader application, including not only quality but the
_perception_ of quality -- from the way the telephone is answered to "5S"
cleanliness of work areas.  A company can pass QA audits with flying colors
and still ship junk out the door if it has a good QA Plan but the customer
orders junk (or the customer requirements don't specify "better than junk")!
A QA Plan is usually set up according to an audit-friendly model such as
ISO.

That was just an elevator speech.  Did it answer the basic question?

Dori Green
Technical Writer, QMS Project
Associated Brands, Inc.
Medina, NY Facility


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include single source authoring, team authoring,
Web-based technology, and PDF output. http://www.DocToHelp.com/TechwrlList

Now shipping: Help & Manual 4 with RoboHelp(r) import! New editor,
full Unicode support. Create help files, web-based help and PDF in up
to 106 languages with Help & Manual: http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.