RE: Crazy situation: Customer responsible for translation

["Trina Pearce" <tpearce -at- ubiquitysoftware -dot- com>]

Thanks for all of the excellent advice!

I believe the decision for the customer to be responsible for
translation was based on our existing large customer having in-house
translators. Our future customers have similar in-house translators too.
Who knows what other customers down the road will have though!

The main reasons we were thinking that we didn't want to hand over our
source Frame files is for proprietary and legal issues. This is
something that I don't believe has been considered by the decision
makers.

Also, our customers raise bugs on our documentation. So, if they have
the source files, I can see the situation arise in which they've
modified documentation themselves and then distributed it in-house or to
their customers. Unnecessary bugs get raised and we waste time looking
into a problem they have created themselves. We've already come across
situations where they've raised bugs on old versions of our guides. 

My team has tried to convey the issues that arise with allowing the
customer to translate themselves. So far, no go. However, I now have a
lot of sound advice from all of you that I can present to the PTB! 

Will keep you posted.

Thanks everyone,
Trina

-----Original Message-----
From: John Posada [mailto:jposada01 -at- yahoo -dot- com] 
Sent: Wednesday, August 02, 2006 1:19 PM
To: Trina Pearce; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Crazy situation: Customer responsible for translation

> For several reasons, as you can imagine, our team 
> doesn't want to hand over the source Frame files to the 
> customer. 

Actually, I can't. Can you explain?


John Posada
Senior Technical Writer

"I think the problem, to be quite honest with you, is that you've never
actually known what the question is."



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