RE: Reviewers who don't review

["James Jones" <doc-x -at- earthlink -dot- net>]

My reaction to this story is that if someone signs off on something to say
that he or she has reviewed it, then that's exactly what it is supposed to
mean. If that one person signing off on it is supposed to mean 'well, he
signed off on it but for him it does not mean that he did a proper review'
then I'd say that it does not look like you did not coordinate the review
properly. Rather, it seems that the one person did not perform his review
properly.

I don't think that you should be in the position of having to accept
substandard reviews.

Jim Jones	http://tinyurl.com/4arjcc

-----Original Message-----
... later to review it. Nobody mentioned  
that the user ID and password had been changed. When I mentioned (a  
bit testily, I confess) in email that the reviewers should have  
caught this, I was told by the head of tech support (my main  
reviewer) that he never looks at the documents he's sent to review,  
and that I should walk them over to him and stand over him to get  
them actually reviewed...What am I, his mother?..Any suggestions as to a
response? I am holding onto my temper with  
both hands, as the field reps are now blaming me for this screw-up.  
Am I responsible? What can I do to ensure that this does not happen  
in future? I should point out that Tech Support Guy is frequently off  
site and when he is here, is virtually always on the phone. If I  
stood over him to get a review, I'd have to move into his cubicle....

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