Reviewers who don't review

[Siliconwriter <siliconwriter -at- comcast -dot- net>]

A couple of weeks ago I created a quick start guide for our users,  
sent it around for review, got signatures, and sent it through our  
Document Control process, which garnered more reviews and more  
signatures. It got packed with the product and sent to a user. Next  
thing I know, I'm getting feedback from the field reps that the  
default user ID and password are incorrect. I had no access to this  
software while writing the guide, and relied on our field reps to  
give me the information, then later to review it. Nobody mentioned  
that the user ID and password had been changed. When I mentioned (a  
bit testily, I confess) in email that the reviewers should have  
caught this, I was told by the head of tech support (my main  
reviewer) that he never looks at the documents he's sent to review,  
and that I should walk them over to him and stand over him to get  
them actually reviewed.

What am I, his mother?

Any suggestions as to a response? I am holding onto my temper with  
both hands, as the field reps are now blaming me for this screw-up.  
Am I responsible? What can I do to ensure that this does not happen  
in future? I should point out that Tech Support Guy is frequently off  
site and when he is here, is virtually always on the phone. If I  
stood over him to get a review, I'd have to move into his cubicle.

Sarah
disgusted
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