Re: Client Newsletter
No one appreciates having the words "irrelevant" and "dumb"
thrown into a reply to them when they're looking for advice. I
thought your reply was harsh and unhelpful, at best. I can see
why Lyda took offense because your response came off as a verbal
slap.
Yeah, too strong, Dood. I should know.
But let's not overlook the valuable free advice. A newsletter is probably the wrong device. An online knowledge base seems better, maybe with tickler emails to the customers when a particularly common problem is answered particularly well in a new KB article.
And if there must be a printed newsletter (who reads them?), the KB articles might refactor as its content. Sure beats writing newsletter content to deadline.
LQ
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References:
RE: Client Newsletter: From: Jones, Donna
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