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Subject:Trouble with FrameMaker 7.1 trial version... From:"Phillip St. James" <saint0 -at- verizon -dot- net> To:"TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Wed, 02 Mar 2005 16:45:11 -0800
Does anyone have any suggestions as to what I can do in the short run to get
our copy of FM 7.0 up and running again ASAP?
Here's what happened... Am staying at a friend's house. She is also a tech
writer. Her current job allowed her to install FM 7 on her home machine for
the times when she works offsite. It worked fine - no problems.
I installed the FM 7.1 trial version to check it out a few weeks ago. It
expired a few days ago. So, I uninstalled it. But the FM 7.1 trial version
also uninstalled the registered 7.0 version.
Is this normal? I have never had any other piece of software do this. I've
tried to contact Adobe to no avail so far. I have a close friend who works
on an upper management level at Adobe who might be able to get that team to
help me find a solution. But he hasn't responded yet.
The problem is this. My own registered copy of FM is on my PC which is down
and out right now. I just was hired yesterday for a contract that requires
that I use FM 7. I have asked the new company to allow me to install FM 7
or 7.1 but no one is around right now.
I'll be patient, of course, as this mess sorts itself out. But I was
wondering if anyone might have some ideas that might be helpful...
I hope that Adobe is aware that their uninstaller is faulty and that they
might want to restore the legal FM installations that their uninstaller is
wiping out. I wonder if they will take responsibility or simply tell me to
re-install - which I won't be able to do for a few days at best while my
productivity is stopped cold.
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