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Every company "values" quality, it's just that they
quantify its value to them. Customers do the same
thing when they decide what they're willing to pay
for. Your company's objective is to stay in business
by aligning its values for quality with those of its
targeted customers. Your objective, assuming that
you want to work with that company on an ongoing
basis, is to do the same with yours (unless, that is,
you can somehow raise your company's quality values by
convincing management that better quality will result
in higher profits through more customers or lower
costs; if you figure out a surefire way to do that,
let me know).
Gene Kim-Eng
------- Original Message -------
On Mon, 12 Apr 2004 11:57:57 -0400 Stephen Arrants wrote:
But...corporations often make cost/quality tradeoffs
that can mean lower quality for less money (for them).
Some have decided that acutal or perceived lower
quality documentation is acceptable. The customer
complaints can be handled, product support can (or will)
handle the increase in calls, etc.
If a company doesn't value quality, it probably doesn't
matter how much YOU do.
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