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bryan johnson writes:
> I personally believe that I produce higher quality manuals
> than that of my competition.
[...]
> The Customer Satisfaction
> department reports few complaints for manuals produced over
> the last five years. So I feel my track record will hold for
> producing quality manuals. In addition, the manuals for
> products produced five years ago are still being ordered
> today, while the actual product is no longer available.
But...corporations often make cost/quality tradeoffs that can mean lower
quality for less money (for them). Some have decided that acutal or
perceived lower quality documentation is acceptable. The customer
complaints can be handled, product support can (or will) handle the
increase in calls, etc.
If a company doesn't value quality, it probably doesn't matter how much
YOU do.
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