How can technical documentation add value?

[Reena <reena -at- interrasystems -dot- com>]

Hi,

I would like TWs to share their thoughts on how a TW can add value to
the documentation activity beyond just writing user manuals;
how a TW can add more worth to the documentation activity once the
realization that documentation is needed is firmly cemented in
development process;
how technical documentation can make an organization take longer
strides; and,
how can an organization ensure that a customer says ? good
documentation?.

Regards,
Reena