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Will they, in return, give you a course in programming?
Personally, I'd be reluctant to develop such a course unless the
developers themselves requested it. Positioning yourself as the
teacher of Remedial Business Writing 101 (a required course) is not
likely to improve your rapport with them. <g>
I'd look for alternatives. Establish some standards for bug-tracking
information, write up a sheet of reminders/guidelines and a couple of
examples... change the focus from "you don't write well" to "here's
the type of information we need from you, and an efficient way to get
the bug reports written up so you can get back to your real work."
My 2 cents...
Christine
canameie -at- email -dot- usps -dot- gov
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