Re: What about the client's needs? (was: What would Andrew do)

[Andrew Plato <intrepid_es -at- yahoo -dot- com>]

--- Bruce Byfield <bbyfield -at- axionet -dot- com> wrote:

> Wait a minute! Didn't you recently do the same, telling the story about 
> the writer who didn't know what Acrobat was? Personally, I didn't find 
> either inappropriate, but everything you say about Elna's story could 
> apply to yours. Both could be taken as publicizing the details of 
> interactions with cllients. Or do you see some difference that I don't? 
> It seems to me that you've been made defensive - unsurprisingly, if so -
> by some of the remarks made about your original point and as a result 
> you're expanding on it far too much.

I am glad you brought this up.

My "Dude your (sic) getting a Dell" post differed from Elna's on the
following points: 

1. My post was not offered as a "case study." It was offered as a funny
tale.

2. The interaction with the client went smooth. Nobody was dissatisfied
with our work.   

3. It was not a detailed account of an argument. It was an open and shut
case. 

4. Our project with the client ended successfully, albeit with a little
egg on some faces. Nobody was angry, no lawsuits, no disagreements. 

I think those issues make a big difference. 

There is nothing wrong with posting information about a client
relationship. Its the manner in which it is done. Posting a long chronicle
of a failed relationship has the potential to backfire on you and invite
speculation about what the "other side" has to say about this. 

Andrew Plato 


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