RE: Developing Charter for Documentation Dept.

["Arrotti, Mary" <Mary -dot- Arrotti -at- epic -dot- sungard -dot- com>]

Lots of good suggestions. I'm assuming that a charter would be publicized
throughout the company. As a result, I would also emphasize the benefits the
doc dept. provides for its customers and other departments. Some examples of
this (from a software doc perspective) include the following:

* Reduce the volume of support calls by providing accurate and timely
troubleshooting information.

* Enable customers to take advantage of product features by providing clear
and comprehensive information about product functionality.

* Create and distribute documentation that can be used by customers to train
new employers and to get experienced employees "up to speed" with new
functionality.

* Assist development dept. in producing quality software by evaluating
software from the user's perpective.

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