RE: JavaHelp or WebHelp

Subject: RE: JavaHelp or WebHelp
From: John Posada <jposada01 -at- yahoo -dot- com>
To: Justin Cascio <justin-paul -dot- geo -at- yahoo -dot- com>, TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 7 Jul 2000 12:28:07 -0700 (PDT)

> Perhaps I'm simply cranky. In the last two contracts I've worked
> on, the
> companies used new technologies when they did the job worse than
> older
> technologies. At one, they used an internet-based application for

Nothing personal, but worse is "In Your Opinion". The company might
have had other priorities.

For argument's sake:

Your Priority - help desk response went from 5 minute to 15 minute
response and 15% of the customers are grumbling.

Their Priority - help desk went from 20 people to 3 people, saving
$1,800,000 in labor and 85% of the customers are OK with this.

John Posada
Technical Writer
mailto:john -at- tdandw -dot- com

Only in America... do they have drive-up ATM machines
with Braille lettering

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