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How about:
If the problem happened before you started the application for the first
time, make sure that the installation was correctly completed. For more
information about making sure that the installation was complete, see ###.
If the problem happened after you started the application for the first
time, then make a note of what you did right before the error occurred. [I
don't know what they are supposed to do here, but I assume that they get
some error message that can guide them/assist them to a solution?] Make the
needed changes and retry.
sharon
Sharon Burton-Hardin
President of the Inland Empire chapter of the STC
www.iestc.org
Anthrobytes Consulting
www.anthrobytes.com
Check out www.WinHelp.net!
See www.sharonburton.com!
----- Original Message -----
From: Toni Williams <tonicw -at- yahoo -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Sent: Wednesday, 03 November, 1999 10:33 AM
Subject: Wording Query
| Hello all,
| I have a passage in a troubleshooting guide I am
| updating (quoted below) which is awkward to say the
| least. I "know" what they're trying to say but I can't
| get my pen around a re-wording that would be
| clearer. All suggestions gratefully accepted.
| Please reply to me directly as I am on the digest:
| Tonicw -at- yahoo -dot- com
|
| The passage in question:
|
| "If the problem occurred directly following
| installing, ensure the software was completely
| installed from the CD. If the application was
| successfully in use previously, proceed accordingly
| based on additional circumstances preceding the
| receipt of the error message."
|
| Thanks for the help.
|
| Toni Williams
|
|
|
| =====
|
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