1st Job posting: Richmond, VA

[melissa -dot- lowery -at- CAPITALONE -dot- COM]

I am reposting a job opening for another team at Capital One since the previous 
version suffered from formatting problems. I will be happy to answer any 
questions about the open positions, Richmond, or Capital One. 
The position requires a writer who can create a TECHNICAL documentation set for 
Capital One's primary customer service GUI. The GUI development team does NOT 
need end user documentation or training documentation (the customer service area
has a huge staff of writers for both of those functions). They do need someone 
who knows how to document the controls and associated code for a GUI created in 
C++. This team has never had a technical writer, so they need someone who can 
assess their information needs and fill them with little guidance from the 
developers or managers. The writer will join a growing community of tech writers
within the IT organization at Capital One.

Any questions can be directed to me via phone or e-mail. Resumes and cover 
letters should be directed to the recruiting contact at the end of each posting.

Melissa Lowery
melissa -dot- lowery -at- capitalone -dot- com
(804) 762-7562

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A software development team within the Information Technology Department of 
Capital One Financial Services has an immediate openings for an experienced 
technical writer in Richmond, Virginia. This is a great opportunity to join a 
fast-growing company that ranked in the top half of Fortune magazine's second 
annual list of "100 Best Companies to Work for in America." Computer World 
recently named Capital One 13th on their 1999 list of "100 Best Places to Work 
in IT." Capital One's innovative use of information technology fuels its 
worldwide expansion and its diversification of services.

Among the factors that differentiate Capital One from other employers are 
outstanding benefits such as performance-based salary and bonus packages, 
generous company 401(k) plan contributions, an employee stock purchase plan, 
three weeks of paid vacation during the first year of employment, excellent 
medical and dental coverage, educational assistance, help locating and paying 
for child and elder care, and a wide range of company-sponsored fun activities 
and community service opportunities.

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Join the software development team that builds Capital One's primary customer 
service application. As part of this team, the technical writer will develop a 
technical documentation set from scratch describing the graphical user 
interface's infrastructure for an audience of technical analysts, developers, 
and systems support staff. The technical writer will publish technical 
documentation online for every phase of the system development life cycle.

Requirements

Our new team member must have:
· A Bachelor's degree in Technical Communication, English, or a related field. 
· Four or more years of relevant technical writing experience. 
· A fundamental understanding of client/server technology and graphical user 
interfaces.

Our new team member must be able to:
· Demonstrate excellent writing, editing, and project planning skills.
· Document a graphical user interface's controls and code for a technical 
audience.
· Develop a comprehensive documentation publication process, from creating 
document content specifications to publishing the document set.
· Evaluate documentation requirements and translate requirements into document 
content specifications.
· Select the appropriate media and format for the documentation set. 
· Demonstrate extensive online documentation development experience. 
· Work well with developers and technical staff.
· Translate technical concepts into plain English.
· Apply information design and usability principles to all documentation 
projects.

Optional Experience

We are interested in finding a technical writer who also has:
· Documented a graphical user interface built with C++ or Visual Basic.
· Written use cases or functional specifications for a graphical user interface.
· Planned and built a documentation set from scratch.
· Pursued professional development opportunities through STC or other 
organizations.

Please submit your resume to:
Ayanna Richardson
Capital One, Human Resources Department 
Fax: (804) 934-7814
E-mail: ayanna -dot- richardson -at- capitalone -dot- com  (Please use "Resume" as your subject 
line. Please submit your resume as ASCII text in the message body or as a MS 
Word e-mail attachment.)

 From ??? -at- ??? Sun Jan 00 00:00:00 0000