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Subject:Re: Technical Trainers who are also SMEs From:jbruce -at- CYBERLOG -dot- NET Date:Mon, 19 Apr 1999 11:25:05 -0500
I do a training presentation using Power Point slides. I animate the
slides and make them interesting to look at and easy to read. My slide
shows are a step by step example of how to use the software. I have one
version with trainer notes and one version with user notes. These are
excellent for sites that have their own training department. The trainers
can come to our training and take the slide show back with them to train
their users. For those that don't have their own training department, they
can take our class or they can sit down at their computer and watch the
slide show to learn about the software.
The slide show approach makes it much more versatile to fit the situation
at hand.
Good Luck!
Hope this helps
Julie Bruce
Michelle Tuohy <Michelle -dot- Tuohy -at- PEREGRINE -dot- IE> on 04/19/99 10:44:22 AM
Please respond to Michelle -dot- Tuohy -at- peregrine -dot- ie
To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
cc: (bcc: Julie C Bruce/cyberlog)
Subject: Re: Technical Trainers who are also SMEs
i've come lately to a software that hasn't documented anything. one of my
objectives is to develop training materials and the sw manager's suggestion
is a combination of powerpoint slides, trainer notes and student notes.
i've read up on the tools offered by asymetrix to develop cbt/wbt training
courseware and since most of our customers are abroad (read: not in
ireland)
i think perhaps it might be smarter to bypass the in-person training
approach.
any opinions on the effectiveness of in-person training vs. online
approach,
not to mention the effort, business case, etc.
apologies if this is covered in the archives. can't access them at the
moment.
-----Original Message-----
From: Technical Writers List; for all Technical Communication issues
[mailto:TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU]On Behalf Of Lane Pasut
Sent: 19 April 1999 16:02
To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
Subject: Re: Technical Trainers who are also SMEs
In my experience (my responsibilities have also overlapped documentation
and
training), it is very difficult (virtually impossible) to turn an SME into
a
trainer (unless there's that potential and interest there already).
Instead, I searched long and hard and found existing users of our software
(investment analysis) who were both industry and training experts, and
contracted them as product training specialists (and pay them well!).
Otherwise, you end up short-changing the customer. The training is
ineffective and the customers are left impressed with both the company and
the software.
I also found that industry and training experience count more than
expertise
in the software. It's easier to teach the software than
presentation/training skills. In my case, we're teaching a lay audience. My
2 cents.
