ROI of Online Help Systems

Subject: ROI of Online Help Systems
From: Karl Muchow <kmuchow -at- CAMLIGHT -dot- COM>
Date: Thu, 5 Nov 1998 11:32:20 -0500


I'm trying to justify the cost of replacing paper manuals with online versions.

Is there any good research on the Return On Investment (ROI) or Cost-Benefit
Analyses of WinHelp or similar online systems? Most writings that I've
found have focused on Electronic Performance Support Systems (EPSS) vs
classroom training. While helpful, they don't inspire Management to reach
for their checkbooks to pay for rewriting paper-based documentation for
online distribution.

All suggestions would be appreciated.

I'll happily post a summary of replies.


Karl Muchow
CamLight Systems

From ??? -at- ??? Sun Jan 00 00:00:00 0000=

Previous by Author: A Theory at the End of the Rainbow
Next by Author: Re: Consultant challenges/editing style
Previous by Thread: Word Text in Rainbow Colors
Next by Thread: Re: ROI of Online Help Systems

What this post helpful? Share it with friends and colleagues:

Sponsored Ads