Re: license issue for multi-product online help

["D. Margulis" <ampersandvirgule -at- WORLDNET -dot- ATT -dot- NET>]

Bobbie Dofflemyer wrote:
>
>
>
> The problem: If multiple products are installed in the same place and
> end-user licensing configurations controll access on a user basis, then
> users may see help files (through related topics, etc.) for products
> they do not have access to because the contents and related topics are
> based on the products installed, not the license.
>
> Has anyone else dealt with this kind of issue? What was your solution?
>



Two responses:

First, why is that a bad thing. I'm in exactly the same situation, and,
in conjunction with our marketing folks, we've come to the conclusion
that users who are _not_ licensed for product X but who read the Help
file for it are likelier to pressure their companies for additional
licenses than are people who don't know product X exists.

Second, if your company doesn't buy that argument, RoboHelp has a
feature called "information types" that is designed to address the
issue. I haven't needed to use it, but it looks like it will fill the
bill. I don't know if the feature only works for HTML Help or if it
works for WinHelp and WebHelp also.


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