TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Getting Started Manual From:Scott Miller <smiller -at- PORTAL -dot- COM> Date:Fri, 11 Sep 1998 09:09:19 -0700
Your proposed contents includes a lot about the UI, and very little
about how to perform Internet banking tasks. Users of the product just
want to know how to perform their basic tasks, as I imagine it that
would be seeing what their balance is, transferring funds from one
account to another, and so forth. I would give the procedures for the
most common tasks, then point them to the help. I might also provide an
overview of the other tasks they can perform.
Since it's a banking application, the users are going to be nervous.
This is their money at stake, after all. Do all you can to ensure them
that they are doing the right thing.
- Scott Miller
smiller -at- portal -dot- com
-----------------------------------------
> I think a Getting Started manual should contain information about the
> following:
> Logging On
> Logging Off
> Screen Components
> Navigation
> How to use the online help provided
> Overview information of the system components.
>
>
