Frame vs. Word Results

Subject: Frame vs. Word Results
From: Robin Whitmore <r -dot- whitmore -at- INTERSHOP -dot- COM>
Date: Tue, 1 Sep 1998 00:48:54 +0100

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All,

Sorry this took so long, but here are the results from the survey many
of you were kind enough to participate in last month regarding Frame vs.
Word.

26 people responded who used either Frame or Word.
62% use Frame, 38% use Word

Of those respondents, 46% were part of the decision to use one or the
other.
Of those decision-makers, 75% chose Frame.

Frame was chosen because: (many respondents listed more than one)
Auto-numbering 55%
Large doc capabilities 55%
Book-building 33%
Graphics 22%
TOC 22%
Cross-refs 22%
Indexing 11%

Word was chosen because: (many respondents listed more than one)
Universality when working with other depts. 33%
Internal support 33%
RoboHelp and other program compatibility 33%

Frame's user's "likes":
True DTP 37.5%
Auto numbering 25%
Book Building 25%
TOC 19%
Indexing 19%
Cross-refs 12.5%
(I found it interesting that decision makers chose Frame because of
graphics handling, but that didn't show up in what users like)

Frame's user's "dislikes":
Steep learning curve 37.5%
No macros 12.5%
No auto correct 6%

Word's user's "likes":
Universality 30%
Familiarity 40%

Word's user's "dislikes":
Overall bugginess 50%
Problems with long documents 30%
Graphics 10%

Hope someone out there finds this useful ;-)
______________________________________________________
INTERSHOP 3 The New Shape of Commerce
http://www.intershop.com

Robin Whitmore; Technical Writer
r -dot- whitmore -at- intershop -dot- com



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<P><FONT SIZE=3D2 FACE=3D"Arial">All,</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Sorry this took so long, but here are =
the results from the survey many of you were kind enough to participate =
in last month regarding Frame vs. Word.</FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Arial">26 people responded who used either =
Frame or Word.</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">62% use Frame, 38% use Word</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Of those respondents, 46% were part of =
the decision to use one or the other.</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Of those decision-makers, 75% chose =
Frame.</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Frame was chosen because: (many =
respondents listed more than one)</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Auto-numbering 55%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Large doc capabilities 55%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Book-building 33%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Graphics 22%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">TOC 22%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Cross-refs 22%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Indexing 11%</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Word was chosen because: (many =
respondents listed more than one)</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Universality when working with other =
depts. 33%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Internal support 33%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">RoboHelp and other program =
compatibility 33%</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Frame's user's =
&quot;likes&quot;:</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">True DTP 37.5%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Auto numbering 25%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Book Building 25%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">TOC 19%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Indexing 19%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Cross-refs 12.5%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">(I found it interesting that decision =
makers chose Frame because of graphics handling, but that didn't show =
up in what users like)</FONT></P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Frame's user's =
&quot;dislikes&quot;:</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Steep learning curve 37.5%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">No macros 12.5%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">No auto correct 6%</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Word's user's =
&quot;likes&quot;:</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Universality 30%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Familiarity 40%</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Word's user's =
&quot;dislikes&quot;:</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Overall bugginess 50%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Problems with long documents =
30%</FONT>
<BR><FONT SIZE=3D2 FACE=3D"Arial">Graphics 10%</FONT>
</P>

<P><FONT SIZE=3D2 FACE=3D"Arial">Hope someone out there finds this =
useful ;-)</FONT>
<UL><UL>
<P><B><FONT SIZE=3D1 =
FACE=3D"Tahoma">______________________________________________________</=
FONT></B>
<BR><B><FONT COLOR=3D"#FF0000" SIZE=3D1 FACE=3D"Tahoma">INTERSHOP =
3</FONT><FONT SIZE=3D1 FACE=3D"Tahoma"> The New Shape of =
Commerce</FONT></B>
<BR><U><FONT COLOR=3D"#0000FF" SIZE=3D1 FACE=3D"Tahoma"><A =
HREF=3D"http://www.intershop.com"; =
TARGET=3D"_blank">http://www.intershop.com</A></FONT></U>
</P>

<P><B><FONT SIZE=3D1 FACE=3D"Tahoma">Robin Whitmore</FONT></B><FONT =
SIZE=3D1 FACE=3D"Tahoma">; Technical Writer</FONT>
<BR><U><FONT COLOR=3D"#0000FF" SIZE=3D1 =
FACE=3D"Tahoma">r -dot- whitmore -at- intershop -dot- com</FONT></U>
</P>
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