New Question - online doc vs hard doc

[Debbie Stewart <Debbie_Stewart -at- SIECOR -dot- COM>]

 Famous words by "Schweizer Alex"
   <<< I'd like to hear other companies philosophies when it comes to
   delivering documentation?
   I grew up on hard docs, then Help, and shudder to think of ever going
   back to hard docs (we're not going back, I just
   shudder to think about it).  I know there is the aspect of the security
   blanket, especially for older, new computer users, but part of our
   philosophy is that we, as the vendor, should not only lead the horse to
   the trough but make the horse
   drink as well (or at least teach the horse  how to drink, or that
   drinking the water is in the horse's best interest, or that the horse
   had better drink the water in the trough because we're not shipping
   water in the same old blue buckets anymore).>>>>

   Whoa, horsey. As an older, new user of computers, I love learning what's
   ahappening and new trends, but I can also value the portability of hard
   copy. I don't even mind sitting curled up on a couch and peruse through
   computer manuals, rather than sitting at the computer using online help.
   The last 60+ word sentence there of yours is a bit loaded.

   Please don't ever assume the responsibility of telling your customers
   what is in their *best interest* or that you can *teach the horse to
   drink*. If you decide to do away with your old blue buckets, you may
   just well lose some of your old horses, too. I, for one, am a consumer,
   and do not like the attitude of businesses trying to cram something down
   my gullet. Or up anything else for that matter.

Debbie Stewart
Lone Tech Writer
Siecor Operations, LLC
Hickory NC
704-327-5143
debbie -dot- stewart -at- siecor -dot- com

Standard disclaimers go here. . . . . .