Talking down

Subject: Talking down
From: geoff-h -at- MTL -dot- FERIC -dot- CA
Date: Fri, 30 May 1997 12:55:46 -0500

I'll reiterate one of the common points raised in this
thread: you have to be pretty darn confident in your
audience analysis before you can assume that clear writing
is equivalent to talking down to your audience. That's a
pretty shaky assumption in most cases, since you rarely
have a homogeneous audience composed entirely of rocket
scientists in your field of endeavor.

The issue of jargon is another touchy one. "Fuzzy
substructure", in the example that was given, may indeed be
very evocative and may communicate efficiently to its
audience. If that's the case, well and good. (I'd assume
that it means the underlying logical structure is based on
fuzzy logic rather than binary logic. Would that assumption
itself be meaningful to the audience in question, or do
they just use the product without caring how it functions?)
The problem with jargon is, as others have noted, it's
often an excuse to camouflage poor writing, and it's by no
means a given that everyone uses the same jargon you do.
Can you really expect your audience to learn your jargon
(perhaps even unlearning their own jargon)? Outside of a
university classroom, I doubt it. If they won't do it,
you're wasting their time and yours.

The weakest excuse in the "don't talk down to your
audience" repertoire is that clear writing is somehow
offensive to intelligent readers. I have no study to back
me up, but I seriously doubt that "Windows API Microsoft
SDK based software using a C++ object paradigm" is any
clearer than "software based on the Windows API,
Microsoft's SDK, and C++ objects". Both are jargon-heavy,
but the second example at least gives readers time to
digest each acronym before proceeding on to the next. Just
because a poor writing style is familiar to your audience
doesn't mean it's efficient for them.

--Geoff Hart @8^{)} geoff-h -at- mtl -dot- feric -dot- ca
Disclaimer: Speaking for myself, not FERIC.

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